Return and Cancellation Policy
Refunds and cancellations are subject to certain conditions. Please read carefully to understand our policies.Ā
Refunds
To request a refund for any reason, you must make your request within 2 days of delivery.
Please let us know as soon as possible if your orderā
- Is missing items that you were charged for on the final receipt
- Contains damaged, spoiled, or otherwise unusable items
Refunds are processed immediately, but it may take up to 2 weeks to see the funds in your account, depending on your bank.
Account credits can be used immediately after we issue them.
Returns
Change your mind about an item? You have the option of contact us to return the item back to the store with your receipt. The return will be subject to the storeās return policies, which vary by retailer.
Cancelling an order
You can cancel an order for a full refund without any additional fees at any timeĀ beforeĀ a mercado24.com employees or third party associate delivery your order.Ā
You can access our web or mobile appĀ
- SelectĀ sig in
- Choose Your OrdersĀ
- Select the order youād like to cancel
When you cancel an order after delivery processes, you may be charged a cancellation fee of up to $15.Ā
Additional information
Contact us at: 1.786.708.8394